Dominate Queue
Queue, queue, queue — we fix that!
A queue management platform deployable across pharmacy and retail environments. Calls customers forward, routes to the right counter, offers a customer a virtual queue update on their phone in real time, and measures the whole journey.
The things operators actually need.
Ticket dispense & digital calling
Customers take a ticket or scan a QR code for the virtual queue option, staff call the next number from any counter. Voice calls and large-format screens keep the floor moving.
Service-type routing
Route script collections, consultations and general queries to the right counters automatically. No more ‘this is the wrong line’.
Wait-time analytics
Live and historical wait times, by site, hour, and service type. Evidence you can use to staff the floor instead of guessing.
Fairness built in
The algorithm protects the integrity of the queue so customers never feel overlooked , one of the highest drivers of in-store complaints.
Signage integration
The same platform that runs your in-store screens can run the queue displays. One vendor, one look, one bill.
Fully customisable
Part of the multi-stack app library. Queue is customisable to a client's specific brand design and business case.
From first call to fully live.
- 01
Observe the floor
We sit in the store at peak and see the real journey , where tempers fray and where time leaks.
- 02
Design the flow
Counters, signage placements and routing rules agreed with the ops team, not dictated by the platform.
- 03
Install & pilot
Hardware in, one or two flagship stores live first. We tune before we scale.
- 04
Roll out nationally
Repeatable playbook applied site by site, with head office dashboards from day one.
Let's put Dominate Queue in front of you.
Bring your team, your dreams and your biggest wish list.